Return Policy

If you receive an incomplete order, or damaged or incorrect product(s), please notify our distribution desk immediately, or within 10 working days of receiving the shipment, to ensure prompt resolution. Medelis Healthcare will not be able to accept liability for delivery issues reported after this window.

We accept returns for a batch if:

• The item(s) received do not match your confirmed order.
• The item(s) were damaged in transit or short-shipped (such deliveries should be refused at the doorstep).
• The item(s) are due to expire within 3 months of delivery.

If you notice a shipment is damaged at the time of delivery, please do not accept it. Please check your order carefully at the time of receipt. Replacement for a damaged item is subject to stock availability; in the absence of a replacement, a credit note will be issued.

• Items being returned must be in their original manufacturer packaging, with labels and barcode intact.
• Only fully unused strips, bottles or cartons can be returned.
• The batch number of the returned product must match the number on the sales invoice.
• The original sales invoice must accompany the return for it to be processed.

• Partially used strips or opened bottles/cartons.
• Products requiring specific storage conditions, such as temperature-controlled or cold-chain items.
• Products that have expired after delivery.
• A second return request against the same batch or order.

We are unable to offer replacement or credit for certain product categories where noted at the time of order confirmation. Medelis Healthcare reserves the right to decline a return for any product specifically marked as non-returnable at the time of order confirmation.

To raise a return request, write to medelishealthcare@gmail.com.